Since libraries and sample packs are downloadable and non-returnable we can't offer refunds. This is common among all sample companies selling soundbanks such as Kontakt instruments, sample packs, VST presets and/or online music tutorials.
However, we are always keen to resolve any issues you might have, so please do not hesitate to contact us via contact form.
If proof can be generated that the instrument has not been downloaded we can offer a store credit or a full refund. On our end we must see that download link has not been used.
After verification of your request, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have any questions, please reach out to us via email@example.com - we are always here to assist you.